Social Media și Influencer Marketing

Always Bring the Fight Home

Had a fantastic meeting with an agency here in Indianapolis who’s working to ensure their client has a solid strategia de blogging corporativ. They’re off to a great start and we spoke a lot about controversy and blogging. The particular blog they’re putting up discusses a subject that could draw criticism from those with opposing views.

I’ve watched several companies react to negative criticism by trying to reasonably defend or discuss their position on the opuse blog. Bad strategy. When you come to my blog to defend your position, you’re not simply debating me, you’re going to find yourself debating an army of like-minded followers who read my blog regularly.

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Often, when a controversy starts on my blog, I’ll just settle in and wait. Typically, readers will come to my rescue and rip the person to shreds. This is what happens when you are provoked into taking the battle to the opposing team’s property. You’re not simply arguing with the blogger – you’re arguing with the network behind the blog. And as you argue, the attention increases… the social engagement grows, search increases and you find this opposing post on the results for

ta companie.

Always bring the fight home. If a blogger writes about you or your business negatively, utilize your blog to respond. You need not even mention them… but a link back to their post will typically get their attention so that they see your response. Hopefully, they’ll come back to your blog and comment. Perhaps they know better! You should know better, too.

The only thing worse than a company responding directly on the opposition’s blog is not responding at all. In new media, no response is equated with hubris and a lack of authenticity. A blogger who doesn’t respond to constructive criticism is often dismissed as a fake… they’re not around to be transparent but only to promote themselves. Their company and their corporate blog lose credibility and readership.

Always bring the fight home!

Douglas Karr

Douglas Karr este CMO al OpenINSIGHTS și fondatorul Martech Zone. Douglas a ajutat zeci de startup-uri de succes MarTech, a ajutat la due diligence de peste 5 miliarde de dolari în achiziții și investiții Martech și continuă să asiste companiile în implementarea și automatizarea strategiilor lor de vânzări și marketing. Douglas este un expert în transformare digitală recunoscut la nivel internațional și expert și vorbitor MarTech. Douglas este, de asemenea, un autor publicat al unui ghid pentru Dummie și al unei cărți de conducere în afaceri.

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